TalkPoint is the leader in enterprise self-service webcasting, and to ensure the success of our customers we deploy world class 24/7 technical support for our users. Our team has deep technical knowledge and documentation to provide guidance for every use case. Representatives are available via phone, chat or email directly from the webcast portal.
Preparation: Once you’ve joined TalkPoint, one of our software support specialists will provide one-on-one training for you (and your team) to make sure you are setup for success. We will provide step-by -step instructions and show you how to build your own webcast from scratch. After your initial training is complete, we welcome you to join one of our twice weekly “Ask an Expert” sessions to address any new questions you have with a live software support expert. We also provide “how to” videos within the platform and maintain an extensive online knowledge base with searchable articles.